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Are you a brand, influencer, charity, or fan that wants to get involved with Surreal or have questions for us? Drop us a line! For a list of frequently asked questions, click here.

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FAQ

Have questions about Surreal? 

Get answers here

Are there eligibility restrictions for entrants?

Yes, they are typically 18 years of age and older and only residents who reside within the 50 US states, but eligibility can vary depending on what the particular sweepstakes terms are. Please see experience rules for further information.

Do I have to donate to enter Surreal?

Anybody who donates is automatically entered into the sweepstakes, however we offer an alternative method of entry which can be found here. Entries sent via mail-in must be received at the postal address specified and by the deadline clearly listed on the experience page. To learn more, please see the terms and conditions for the specific campaign you are entering.

How do you know if you won?

We will send you an email confirmation within 7 days of the drawing, after we have selected the potential winner. The potential winner will be required to accept the prize by the deadline date provided.

What is Surreal’s refund policy?

All donations made are final and nonrefundable.

How does Surreal accept payments ?

Surreal uses Shopify to run our checkout process and they charge 2.4%+ $.30 processing fee. Shopify has its shopping cart hosted on a Level 1 PCI DSS compliant server. 

How many entries can I submit?

You are allowed to submit a maximum of 50 entries ($100) per day per experience but that can be subject to change based on individual sweepstakes rules.