Last Updated: July 3, 2018
Personal Information Collected
When you use our services or make a donation or enter a sweepstakes, you voluntarily share certain personal information with us such as your contact information and other personal information to help administer or fulfill a prize. We may collect additional information from you (e.g. unique device identifier, device’s operating system, or mobile carrier) if you access our site through a mobile device. More Info
Tracking Technologies (Cookies, etc.)
We use tracking technologies such as cookies and similar technologies to measure usage during your visits to our services to provide information that will be of most interest to you. More Info
Third party ad networks may also use information gathered from your use of the services to serve targeted, interest based advertisements to you. More info.
Your Information Access
You can change your personal information by logging on to your account or contacting us. More Info
Your Information Choices/Opt-Out
You can control whether you want to receive promotional communications from us. More Info
Your California Privacy Rights
Last Updated: July 3, 2018
2. Information We Collect
Information we collect falls into the following categories:
Information We Collect Directly.
You can browse our Services without telling us who you are or revealing any personal information. If you create an account, contact us, make a donation or enter a Sweepstakes you will provide personal information to us.
We may also collect personal information, such as your contact and feedback, when you attend any events, take part in promotions, or through other business or marketing interactions we may have with you. You may choose to provide additional information when you communicate with us or otherwise interact with us.
In most cases providing information to us by you is entirely voluntary. However, if you fail to provide the information, we may not be able to provide you with a Service or information you have requested.
The personal information you provide may include:
Contact Information: When registering on our Site or accepting a prize you will be asked to provide certain information, including contact information (such as, name, address, email or telephone number), travel information, and other information when you communicate with us in any way.
Financial Information: If you are making a donation we will require you to provide financial information in order to process a payment from you. If you use a credit card to make a payment, we or our third party payment processor will collect that information from you. You should never provide detailed credit card information directly to us via an unsecure form (such as email).
Transaction Information: We will maintain a record of your donation transactions. We may also retain your communications with us and our responses.
Sponsor Prize Providers & Services Offered on the Services
Third parties, such as our sponsor prize providers may request that you provide personal information to them which we will with your permission facilitate. Please see below How We Share Information Section below for further details.
Information We Collect Automatically:
When you use the Services, we (or our third-party partners) may collect information about your device and usage of the Services.
We may use a variety of technologies (collectively, “Tracking Technologies”) to collect some of this information. We may use Tracking Technologies to automatically collect the following type of information:
• Device Information. We may collect certain information about the device you use to access the Services, including but not limited to IP addresses for your devices, unique device identifiers, browser types and browser language.
• User History: We may log certain usage information about your use of the Services, which may include a history of the pages you view. If you download and use any Surreal software application on your device, the log files will automatically be collected by the application and sent to our servers when your device syncs up for the latest content available.
• Mobile/Location Information. We may collect additional information from you if you access the Services through a mobile device, for example your unique device identifier, device’s operating system, mobile carrier, or location when you opt in for us to do so. However, the degree to which your location can be identified depends on the device you are using (e.g. laptop, smartphone, tablet) and how you are connected to the internet (e.g. via cable broadband connection, Wi-Fi, etc.). If you enable location services for the Services, we may collect regional location data periodically as you use or leave open the Services. We may also collect your location information from your IP address or zip code. We may also use location data internally or in conjunction with our third-party service providers to customize your experience and provide offers that may be relevant to you. Depending on the platform you use to access the Services (e.g., Apple™ iOS, Google™ Android, Windows, etc.) you may be able to control from within the settings on your wireless device whether location data is collected.
Our use of Tracking Technologies is discussed further below and in more detail in Tracking Technologies and Analytics Services Section below.
Information We Collect from Third Party Sources:
Third Party Sources. From time to time we may obtain personal information about you from third party sources, such as public databases or social networking services, third party data providers and our joint marketing partners. Examples of the information we may receive from third party sources include updated contact information and other information about our experience with our sponsor prize providers or travel service providers. We use this information, alone or in combination with other information (including personal information) we collect, to enhance our ability to provide relevant content to you and to develop and provide more relevant products, features, and services.
Social Networking Accounts. In addition, when you choose to link our Site to your social networking accounts or use one of our hashtags, or otherwise engage with the Services through third party social media platforms, you may be allowing us ongoing access to certain information stored on those platforms. In addition, as you interact with the Services, you may also be providing information about your activities to the third party social networking platforms, as applicable. You should make sure that you are comfortable with the information such services may make available to us by visiting the applicable platforms’ privacy policies and/or modifying your privacy settings directly with those platforms
3. How We Use The Information We Collect
We may use the personal information that we collect, create or derive through the Services for a range of reasons, including:
• To facilitate the donations and sweepstakes entries you request, process transactions, and send you related information, including confirmations and receipts.
• To provide support and improve the Services and to manage system administration and security.
• To provide support and improve the Services and to manage system administration and security.
• To respond to your comments, inquiries and requests and provide customer service.
• To link or combine information that we collect directly with information from third-party sources to provide you with personalized content and provide you with better service.
• To personalize and improve your experience and deliver content or features that match your profile and interests, including to show you targeted advertising as described in Tracking Technologies; Advertising and Analytics Services Section below. Please also review Your Choices / How to Opt-Out Section below.
• To send you marketing and promotional communications. Please see Your Choices / How to Opt-Out Section below.
• To send you transactional emails.
• To perform statistical, and marketing analyses of user behavior.
• To process our sweepstakes promotions and file any documentation on winners required by law.
• To comply with or enforce legal requirements, agreements and policies.
• To carry out any other purpose for which the information was collected.
4. How We Share Information
• Prize Sponsosr & Charitable Organizations
• Third Party Event Sponsors
• Sharing Information with Marketing Partners
. Surreal may selectively make its contacts email list available to third party sponsors so that they may provide you with information about product or service offerings, events or promotions which may be of interest to you. You may opt-out of having such information shared for this purpose. Please see Your Choices / How to Opt Out in Section below.
• Third Parties Providing Functionality
. We may work with third parties to provide certain functionalities on the Services and to improve the effectiveness of the Services and its content. Separate and distinct from information Surreal shares with third parties, third party companies may also use Tracking Technologies to independently collect and store information about you and your usage of the Services and may combine this information with information they collect from other sources. Please note, we do not control Tracking Technologies used by third parties, and their use may be governed by the privacy policies of the third parties employing the Tracking Technologies.
• Mobile Carriers
. If you access the Services through a device or app, we may also share your information with mobile carriers, operating systems and platforms.
• Compliance with Law.
• Service providers
. Sometimes we need to share your information with our third-party service providers, who help us provide and support the Services and other business functions. For example, we use service providers to assist with the following: analyzing data, hosting data, engaging technical support, delivering content, email distribution and providing customer service.
• Advertising partners
. We may partner with third party advertising networks and exchanges to display advertising on our websites or to manage and serve our advertising on other sites and may share personal information with them for this purpose. Please see Your Choices / How To Opt Out Section below.
• Organizational Changes:
Should Surreal undergo a sales, merger, consolidation, change in control, transfer of substantial assets, reorganization or liquidation, Surreal’s accumulated customer information will be treated as an asset and, like other business assets, subject to transfer to or acquisition by a third party. We may also disclose information about our users in connection with a commercial transaction where we, or any one of our businesses, is seeking financing, investment, support or funding.
• With Your Consent or at Your Direction
5. Tracking Technologies and Advertising and Analytics Services
: We and our third-party partners may use Tracking Technologies, such as cookies, pixels and web beacons, and collect and store information about you when you use or interact with our Services, marketing communications, advertising content and/or other websites, in order to provide you with targeted advertising based on your browsing activities and interests. They automatically receive your IP address or mobile device identifier when this happens. They may also use Tracking Technologies to measure the effectiveness of advertisements and to personalize the advertising content and to serve you advertisements that are relevant to your regional location. We may also use information collected using third party cookies and beacons on the Services and in our emails to deliver advertising about the Services displayed to you on third-party services. To find out more about what Tracking Technologies we use go to our Tracking Technologies Information Page.Analytics and Ad Serving
: Google is one of the companies that we use to serve advertising and perform analytics on some of the Services. When you access the Services, our third-party vendors, including Google, use third-party cookies (such as the Google DoubleClick cookie) to serve you ads based on your previous visit to our website and other websites. To learn more about your choices and in particular Google’s currently available opt-outs for the Web, please see Your Choices / How to Opt Out Section below. Cross Device Tracking
: We (and our third-party service providers) also use Tracking Technologies that recognize and collect usage information and information about the devices you use to connect with our Services and third party websites. When these tools are enabled, the data that we and our third-party
service providers collect about these devices is used to enable delivery of product recommendations, advertising, or other promotional materials across your devices that are more relevant information to you, or to measure the effectiveness of our Services and advertising. They automatically receive your IP address or mobile device identifier when you connect to the Services or third-party websites. This data may be combined with the same information from another browser or device if you use multiple browsers or devices. You may opt-out of this type of tracking/information collection by going to https://www.aboutads.info/
. This opt-out applies to the specific device/browser combination on which you are browsing, so you will need to opt-out on each device and browser separately. Please note opting out of targeted advertising does not opt you out of being served ads. You will continue to receive untargeted generic ads.
6. Your Choices / How to Opt Out
. Any recipient of email promotional messages may opt out of receiving them at any time. To opt out of receiving promotional emails, follow the unsubscribe instructions located near the bottom of each promotional email.
You may also opt out of receiving promotional emails from us or our sharing your email with our promotional or prize sponsors by emailing us at firstname.lastname@example.org.Transactional Emails.
If you make a donation or enter a sweepstakes we might send you confirmations or other information regarding your donation or the sweepstakes. Please note that even if you opt out of receiving promotional communications by email, we may continue to send you transactional or administrative communications.Turning Off Tracking Technologies
. You can choose to have your computer warn you each time a persistent or session cookie is being sent, or you can choose to turn off such cookies through your browser settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies. Cookie management tools provided by your browser may not disable HTML5 storage. To learn more about HTML5 storage, see our Tracking Technologies Information Page. It is important to remember that many of Surreal’s services may not function properly if your cookies are disabled. For example, Surreal needs first-party cookies to log you in to the Services that require registration. In that case, you may set your browser to block third-party cookies and allow Surreal’s first-party cookies only.Google Analytics
. Some of our advertising service providers may be members of the Network Advertising Initiative, which offers a single location to opt out of ad targeting from member companies. However, if you opt-out of receiving targeted ads in this manner, you will continue to receive advertising messages from us after you opt-out, but other members of the Network Advertising Initiative will not be able to target you based on your use of the Services and/or third-party websites. If you would like more information about advertisers’ use of tracking technologies and about your option not to accept these cookies, you can go to http://www.networkadvertising.org. If you would like to learn more about how interest-based information is collected and to know your choices about not having information used in this manner, you can go to http://www.aboutads.info
.“Do Not Track” Signals
. Some third-party browsers provide “do not track” machine readable signals for websites which are automatically applied by default and therefore do not necessarily reflect our visitor’s choice as to whether they wish to receive advertisements tailored to their interests. As a result, at this time, Surreal does not respond to browser “do not track” signals or other similar mechanisms. Go to http://www.networkadvertising.org or http://www.aboutads.info
if you wish to learn more about your options to not accept tracking cookies for the purpose of receiving targeted interest-based advertisements. Please note that the-opt out is cookie-based and will only affect the specific computer and browser on which the opt-out is applied.
7. Right of Access
You may access, correct or update the information you have provided to us. Surreal takes reasonable steps to ensure that the data we collect is reliable for its intended use, accurate, complete and up to date. You can update your account information by emailing us at email@example.com
. You may also contact us at any time by using the contact details provided in the Contact Us Section below.
8. Links to Other Websites
To help prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, we have put in place appropriate technical, organizational, physical, electronic, and managerial procedures designed to protect the information we collect. We use a third party to host our website who uses specific security measures. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information.
Please understand, however, that while we try our best to safeguard your personally identifiable information once we receive it, no transmission of data over the Internet or any social media or other public network can be guaranteed to be 100% secure.
To help protect the privacy of your own information, including maintaining the confidentiality of any account information or access credentials, we recommend you take precautions to protect the security of any personal information that you may transmit over any public or untrusted network by using encryption and other techniques to prevent unauthorized persons from intercepting or receiving any of your personally identifiable information. You are responsible for the security of your information when using unencrypted, open access, public or otherwise unsecured networks.
Our Services are directed at a general audience and not directed to those under the age of 18. Surreal asks that minors not submit any personal information and anyone under 18 is not eligible to make a donation or enter a sweepstakes. Therefore, Surreal does not knowingly collect personal information from individuals under 18 years of age.
11. Note to International Residents
14. Dispute Resolution / Arbitration / Limitation of Liability
15. Contact Us
If you have any questions or comments or you have a concern about the way in which we have handled any privacy matter, please contact us using the details below. firstname.lastname@example.org
Give Surreal, Inc.
2828 Military Ave
Los Angeles CA 90064
Copyright © 2018 Give Surreal, Inc. All rights reserved.